Refund Policy

At Simran Express Pvt. Ltd., we strive to offer a smooth and customer-friendly experience. We understand that travel plans can change, and we are committed to providing a fair and transparent refund policy for our valued customers.

1. Ticket Cancellation and Refund Eligibility

Cancellations made 24 hours or more before the scheduled departure time are eligible for a refund after applicable cancellation charges.
Cancellations made less than 24 hours before departure will not be eligible for any refund.
No refunds will be processed for no-shows or missed buses due to personal reasons.

2. Cancellation Charges

10% deduction on the ticket fare if canceled more than 48 hours before departure.
25% deduction on the ticket fare if canceled between 24 to 48 hours before departure.
No refund for cancellations made within 24 hours of departure.

3. Refund Processing

Refunds (if applicable) will be processed to the original payment method within 7-10 business days after the cancellation is confirmed.
Service charges and payment gateway fees, if any, are non-refundable.

4. Trip Cancellation by Simran Express Pvt. Ltd.

In the rare event of a trip being canceled by us due to operational reasons or unforeseen circumstances, customers will be entitled to a 100% refund or may opt for an alternative trip, subject to availability.

5. How to Cancel

Cancellations can be made online through our website, mobile app, or by contacting our customer support team.

6. Important Notes

Refund policies may vary during peak seasons or special promotional offers.
Please ensure correct personal and banking details are provided to avoid delays in processing the refund.

For any further queries regarding cancellations or refunds, please feel free to contact our support team at 9470725100, 7091358200, 9199436600.