Cancellation Policy

At Simran Express Pvt. Ltd., we prioritize customer convenience and transparency. Our cancellation policy is designed to be simple and customer-friendly while ensuring efficient operations. Please review the following terms carefully before making any cancellations.

1. Cancellation Timelines

• Cancellations can be made up to 24 hours before the scheduled departure time.
• Cancellations requested within 24 hours of departure are not eligible for cancellation and no refund will be provided.

2. Cancellation Methods

• You can cancel your booking through our official website or mobile app.
• Alternatively, you may contact our customer support team to assist with cancellations.

3. Cancellation Charges

• Cancellations made more than 48 hours before departure will incur a 10% deduction on the ticket fare.
• Cancellations made between 24 to 48 hours before departure will incur a 25% deduction on the ticket fare.
• No cancellation is allowed within 24 hours of departure.

4. Group Bookings

• Group bookings (more than 10 passengers) require a minimum of 72 hours notice for cancellations.
• Group booking cancellation charges may vary. Please contact our support team for details.

5. Important Notes

• All cancellations are subject to our refund policy.
• Service fees, booking charges, and payment gateway charges are non-refundable.
• Special discounts or promotional bookings may have different cancellation rules.

For more information or assistance regarding cancellations, please contact our customer care team at 9470725100, 7091358200, 9199436600..